Assistant Director Housekeeping

 

QUALIFICATION & EXPERIENCE:

• Minimum of 4 years working experience in a similar role.
• Professional appearance.
• Post graduate or hotel management school
• Ability to function well as part of a team.
• Computer skills required (Microsoft Excel and Microsoft Word).
• Knowledge and experience in maintaining material, fabric and flooring.
• Able to interact with guest respectfully, naturally and efficiently.
• Aware of FLHSS (Fire, Life, Health & safety, Security) standards.
• Diligent attention to safety.
• Full understanding of Raffles Doha and Fairmont Doha vision and values.

 

ROLES AND RESPONSIBILITIES:

• Assist the Executive Director Housekeeping in all phases of housekeeping activities.

• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times and ensure, supervised that the subordinates are well groomed.

• Arrange departmental weekly rosters including vacation planning and schedule them according to business level and forecast.

• Responsible for controlling expenses and keeping expenses in line with the budget.

• Participate to the budgeting exercise.

• Responsible for ensuring staffing needs and daily assignments in accordance with occupancy.

• Manage rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas.

• Conduct daily briefing to subordinates in the absence of the Executive Director Housekeeping

• Check all the suites on arrival under his/her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance and sanitation. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.

• Randomly check rooms and fill scoring check list daily to be able to give feedback to both supervisors and attendant.

• Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.

• Establish, implement and monitor the maintenance and repair program of guest suites and rooms. Ensure that repair request is being processed and monitor

• Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.

• Constantly inspect housekeeping areas and ensure cleanliness, tidiness and safe. Maintain pleasing environment for guests.

• Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned and tidied.

• Assist the Executive Director Housekeeper to deal with all contractors or suppliers (when applicable).

• Assisting in special projects, refurbishments and renovations if required.

• Leads by example. Maintains a positive, cooperative work environment & good communication with all related departments and management.

• Leads by example. Promotes a work environment where team members feel valued, involved, appreciated and safe.

• Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.

• Observe team member performance and identify training needs.

• Evaluate team member performance, through daily scoring check lists.

• Perform and document regular appraisal and evaluation of performances.

• Responsible to motivating, disciplining and counseling team members when applicable.

• Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.

• Schedule & conduct refresh training to ensure emergency procedures, health & safeties as well as hygiene rules are strictly followed to avoid health and safety hazards and injury.

• Document and follow-up on employees’ files.

• Keep open communication with management & subordinates.

• Use creative and participate to the recognition program of subordinates.

• Escalate to higher management any difficult situations or problems.

• Responsible to keep records of special cleaning and maintenance up to date.

• Responsible to keep record of contractors / supplier’s interventions.

• Respect the privacy of guests & colleagues’ information.

• Remain well-mannered and well-groomed as per department and company standard.

• Participate in the hotel recycling program and encourage team members to reduce, re-use and recycle.

• Perform any other duties and task as required by Assistant Director – Rooms and Executive Housekeeper – Rooms.