Guest Relations Agent

Doha, Qatar

QUALIFICATION & EXPERIENCE:

• Diploma or equivalent; hospitality or tourism-related education preferred.
• Previous experience in guest relations, front desk, or customer service is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Professional appearance and a friendly, approachable attitude.
• Proficiency in hotel management software (e.g., Opera) and MS Office.
• Ability to work flexible hours, including evenings, weekends, and holidays.

KEY ACCOUNTABILITIES:

• Welcome guests with a warm and professional demeanor.
• Handle guest check-ins, check-outs, and reservations efficiently.
• Address guest inquiries, requests, and concerns promptly and courteously.
• Provide information about hotel services, facilities, local attractions, and transportation.
• Coordinate with housekeeping, concierge, and other departments to meet guest needs.
• Maintain accurate guest records and ensure confidentiality.
• Assist in handling guest complaints, aiming for quick and satisfactory resolutions.
• Promote hotel services and loyalty programs to enhance guest experience.
• Maintain a clean, organized, and professional front desk and lobby area.
• Perform other duties as assigned by management.