Guest Service Officer – Communications Center

QUALIFICATION & EXPERIENCE:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English

ROLES AND RESPONSIBILITIES:

As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service: responsible for answering high volume of incoming calls to the hotel and responding to the guests’ inquiries, must have good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.