Housekeeping Manager

QUALIFICATION & EXPERIENCE:

• At least 3-4 years of previous experience in a similar capacity for a five-star hotel.
• Strong leadership, organizational, and communication skills.
• Knowledge of cleaning chemicals, sanitation standards, and housekeeping procedures.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office.

ROLES AND RESPONSIBILITIES:

• Ensure all guest rooms, public areas, and back-of-house spaces meet cleanliness and hygiene standards.
• Develop and implement cleaning procedures and schedules.
• Conduct regular inspections to maintain quality control and address any issues promptly.
• Manage and lead the housekeeping team, including room attendants, laundry team, and supervisors.
• Train, schedule, and evaluate team performance to ensure high productivity and adherence to hotel standards.
• Conduct regular team meetings and provide ongoing coaching and feedback.
• Track and control the housekeeping budget, minimizing waste and controlling costs.
• Coordinate with suppliers and vendors to ensure timely delivery of materials.
• Address guest complaints and requests related to housekeeping services professionally and efficiently.
• Work closely with the front desk and maintenance team to resolve room readiness and maintenance issues.
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures.
• Implement proper waste disposal and eco-friendly cleaning practices.
• Train team in safety procedures, such as handling cleaning chemicals and emergency protocols.