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Job Description:

Reservations Agent

Crowne Plaza Hotels & Resorts

128784

Qatar, Doha

Qualification & Experience:
  • Excellent communication skills in English, both written and verbal
  • Fluency in the local language (Arabic) – extra language skills would be great, but not essential
  • Trustworthy with attention to detail and high levels of accuracy in their work
  • Pro-active and energetic with a positive ‘can do’ attitude
  • Ability to multi-task with prioritization skills
  • Proficient in the use of Opera System
Roles and Responsibilities:
  • Convert bedroom accommodation enquiries into bookings on the phone, in person or by letter.
  • Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
  • Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
  • Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
  • Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
  • Record and manage bookings that failed to arrive (No Show).
  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
  • Process and confirm guest room reservations made by clients.

Tagged as: Availability Coordination, Booking Management, Confirmation and Follow-up, Customer Service, Reservation Systems

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