Room Attendant

QUALIFICATION & EXPERIENCE:

• Previous housekeeping experience in a luxury hotel environment is preferred
• Excellent communication and organisational skills, with good problem-solving abilities
• Physical fitness to stand, lift, push and pull for extended periods
• Attention to detail and commitment to maintaining high cleanliness standards
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of proper cleaning techniques and safe handling of chemicals
• Proficiency in English; additional languages beneficial
• Ability to work efficiently in a fast-paced environment, managing multiple tasks
• Positive attitude and adaptability to challenging situations

ROLES AND RESPONSIBILITIES:

• Clean and maintain guest rooms, public areas, and exterior areas to brand standards, ensuring they are well-presented at all times.
• Report maintenance defects in guest rooms, public areas, and back of house through KnowCross.
• Adhere to all brand standards and quality audit standards throughout the hotel.
• Ensure compliance with Health and Safety standards when handling cleaning materials.
• Provide exceptional customer care, maintaining a friendly and helpful attitude even when faced with challenges.
• Assist with other tasks to support the housekeeping team as required.
• Attend all required training sessions and continuously improve your skills and knowledge.