Room Service Waiter

ACCOR

REF81711Q

QUALIFICATION & EXPERIENCE:

• High school diploma or equivalent; diploma or degree in hospitality is preferred
• Food safety certification (required)
• Previous experience as a room service waiter in a 4-5 star hotel is preferred, but entry-level candidates with a strong customer service background will be considered
• Excellent knowledge of food and beverage items, including wine and cocktails
• Strong understanding of dietary restrictions and food allergies
• Exceptional customer service skills with a friendly and professional demeanor
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Excellent communication skills in English; additional languages are a plus
• Basic math skills for handling bills and payments
• Physical stamina to carry trays and stand for extended periods
• Flexibility to work various shifts, including nights, weekends, and holidays
• Proficiency in using point-of-sale systems and hotel management software
• Neat and professional appearance
• Team-oriented mindset with the ability to work collaboratively with other departments
• Ability to maintain composure and provide quality service in high-pressure situations

ROLES AND RESPONSIBILITIES:

• Provide courteous, efficient, and professional room service to hotel guests
• Take food and beverage orders accurately, ensuring attention to detail
• Prepare trays or carts with ordered items, including appropriate cutlery, condiments, and accompaniments
• Deliver orders to guest rooms promptly and professionally
• Present bills and process payments efficiently
• Maintain a thorough knowledge of menu items, daily specials, and beverage options
• Offer menu recommendations and upsell when appropriate
• Ensure cleanliness and organization of room service areas and equipment
• Handle guest inquiries and complaints with a friendly and solution-oriented approach
• Collaborate with kitchen staff to ensure order accuracy and quality
• Adhere to food safety standards and hotel policies at all times
• Assist with inventory management and stock rotation
• Participate in regular training sessions to enhance skills and knowledge
• Adapt flexibly to changing schedules and additional tasks as assigned