Telephone Operator

Hotel Brand: SPHC

Location: Qatar, Doha

Hotel: Abesq Doha Hotel & Residences (DOHDH)

Job number: 152023

ROLES AND RESPONSIBILITIES:

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests’ needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Advises defects on switchboard equipment to Supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintain Hotel Information
• Provide secretarial services for guests
• Efficient in the use of all business center equipment
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in house service and facilities
• Update airline schedules and guides the guest whenever requested
• Ensure cleanliness of work area and clean your work area prior to departing
• Report daily activities in logbook
• Able to read, write and communicate in English
• Good communication skills
• At least 1 year of similar experience in a hotel industry